Refund policy

At Vallesco, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a clear and fair return and refund process.

How to Start a Return

Email us at support@vallesco.com within the applicable return window. Include order number, items, reason for return, and clear photos. We respond within 1-2 business days.

14-Day Return Policy (Standard)

Return within 14 days of delivery for a full refund. Items must be unworn, unused, in original packaging with all tags. Refunds processed within 7-14 business days to original payment method.

15-30 Day Extended Window

Between day 15-30 we offer exchange or store credit for change of mind. Monetary refunds only for confirmed manufacturing defects.

Non-Returnable

  • Items marked "Final Sale" or "Clearance"
  • Gift Cards

Important Notes

  • Return shipping is customer's responsibility (except defects)
  • Original shipping fees non-refundable
  • Customs duties for international returns not covered

Questions? Contact support@vallesco.com.